Best for businesses that just need visibility and fast responses.

Includes:

• Online reputation monitoring

• Review alerts (Google, Yelp, Facebook, etc.)

• Simple/easy assisted responses

• Weekly reputation rundown email

• Negative review flagging

• Notifications for urgent customer concerns

• Basic reporting/dashboard access

Core promise:

Know when customers are unhappy before the damage spreads.

Everything in Base, plus proactive customer feedback collection.

Includes:

• Everything in Base

• QR code surveys

• SMS/email feedback requests

• Daily CX Rundown emails

• First-party customer surveys

• Customer satisfaction tracking

• Return/recommend likelihood tracking

• Early issue detection before public reviews happen

• More detailed dashboard insights

Core promise:

Catch bad experiences privately and turn more customers into 5-star reviews.

Everything Premium plus hands-on operational coaching and accountability.

Includes:

• Everything in Premium

• Monthly review/strategy meetings

• Employee coaching & training support

• Trend analysis and recurring issue identification

• Customer experience improvement recommendations

• Accountability tracking

• Advanced reporting/KPI review

• Customer CX strategy support

Core promise:

Not just monitoring CX - actively improving operations, staff performance, and retention.