About CX Rundown
Protect Your Reputation. Increase Customer Retention.
We help businesses identify unhappy customers, address issues before they become public, and turn great customer experiences into repeat business.
Why We Built CX Rundown
Most business owners and operators don’t have time to monitor reviews, track customer feedback, and follow up on every concern.
Small issues get missed. Negative experiences go unresolved. Good customers leave without ever being asked for feedback.
We build CX Rundown to solve that problem.
Our goal is simple:
Help businesses see what their customers are experiencing and take action before problems impact reputation and retention.
Meet The Founder
Zack Maryniewski
After more than 15 years in operations and customer-facing leadership roles, I saw the same challenge for our operators over and over:
Managers were busy.
Teams were stretched thin.
Customer feedback was everywhere.
Important issues often went unnoticed until they showed up in a negative review or a lost customer.
CX Rundown was created to bring everything into one place and make customer experience easier to manage.
Not through more reports. Not through more meetings. Through clear visibility, actionable insights, and simple next steps.
Our Mission
Better Experiences. Better Reviews. More Repeat Customers.
We believe customer experience is one of the most powerful growth tools a business has.
When customers feel heard:
Protect Reputation
Monitor reviews and customer feedback before issues become bigger problems.
Increase Retention
Identify customers at risk and create opportunities to recover relationships.
Drive Growth
Turn positive experiences into stronger online reputation and more repeat business.
Contact us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!