Your Customer Experience, Simplified.
Insights That Drive Better Business Decisions.
Turn customer feedback, reviews, and surveys into clear, actionable insights so you can spot issues early and improve performance.
Get Your Free CX Rundown Snapshot
You’re Losing Customers — You Just Don’t See it
Most unhappy customers never leave a review. They simply don’t return.
And when they do leave feedback, it’s often missed, unanswered, or discovered too late.
Silent Customer Loss
Many dissatisfied customers never complain publicly — they just take their business elsewhere.
Unanswered Reviews
Negative reviews that sit unanswered can damage trust with future customers.
Missed Opportunities
Happy customers are often willing to leave a review — but nobody ever asks.
Too Many Places to Check
Google, Facebook, Yelp, surveys, messages, emails... Most business owners don’t have time to monitor everything every day.
That’s Where
CX Rundown Comes In
CX Rundown brings everything into one place and tells you exactly what’s happening — so you can take action and protect your reputation.
o What happened
o What needs attention
o What to say
o What to fix
o Which customers are at risk
How CX Rundown Works
CX Rundown helps you catch issues early, take the right action, and turn more customers into raving fans who leave 5-star reviews.
1
Feedback Comes In.
Reviews, surveys, QR codes, text messages and customer comments — gathered in one place automatically.
2
CX Rundown Finds What Matters.
We identify the feedback that needs your attention before it becomes a bigger problem.
3
You Get a Daily Action Plan.
No guessing. No digging. We tell you exactly what happened and what to do next.
4
Better Reputation. More Repeat Customers.
Take action, recover unhappy customers, and turn great experiences into 5-star reviews.
Everything You Need. All In One Place.
Powerful insights, clear action items, and daily updates — so you can focus on your business.
Simple, Transparent Plans
Best for businesses that just need visibility and fast responses.
Includes:
Online reputation monitoring
Review alerts (Google, Yelp, Facebook, etc.)
Simple/easy assisted responses
Weekly reputation rundown email
Negative review flagging
Notifications for urgent customer concerns
Basic reporting/dashboard access
Core promise:
Know when customers are unhappy before the damage spreads.
Everything in Base, plus proactive customer feedback collection.
Includes:
Everything in Base
QR code surveys
SMS/email feedback requests
Daily CX Rundown emails
First-party customer surveys
Customer satisfaction tracking
Return/recommend likelihood tracking
Early issue detection before public reviews happen
More detailed dashboard insights
Core promise:
Catch bad experiences privately and turn more customers into 5-star reviews.
Everything Premium plus hands-on operational coaching and accountability.
Includes:
Everything in Premium
Monthly review/strategy meetings
Employee coaching & training support
Trend analysis and recurring issue identification
Customer experience improvement recommendations
Accountability tracking
Advanced reporting/KPI review
Customer CX strategy support
Core promise:
Not just monitoring CX - actively improving operations, staff performance, and retention.
Get Your Free CX Snapshot
Enter your details and we’ll prepare a free customer experience dashboard preview using your real reviews.