Know What Your Customers Are Experiencing. Know What to Improve.
Bring customer feedback, online reviews, and experience trends into focus—so you can make smarter decisions and build stronger customer relationships.
You Can't Improve What You Can't See.
Your customers are telling you what works and what doesn't. The challenge is turning that information into decisions that actually improve your business.
Scattered Feedback
Customer reviews, surveys, and comments are spread across different channels, making it difficult to see the full picture.
Missed Warning Signs
Recurring complaints, declining satisfaction, and emerging problems can go unnoticed until they become bigger issues.
Unclear Priorities
Even when businesses collect feedback, knowing what to fix first and where to focus resources isn't always obvious.
From Customer Feedback to Meaningful Action.
A straightforward approach to understanding customer experiences and deciding where to improve.
Gather
Bring customer feedback, available reviews, and relevant experience information together.
Analyze
Look for recurring themes, customer sentiment, and patterns that deserve attention.
Prioritize
Identify the most important opportunities and translate findings into practical next steps.
Improve
Use the insights to guide improvements and monitor customer experience over time.
Everything You Need to Make Smarter Decisions.
Clear insights, practical guidance, and a better understanding of the experiences shaping your business.
Customer Feedback Insights
Understand what customers appreciate, where frustrations arise, and which themes appear repeatedly in available feedback.
Reputation Monitoring
Gain visibility into customer reviews, ratings, and reputation trends across supported review sources.
Prioritized Recommendations
Move beyond collecting information with practical recommendations that help identify where improvements may have the greatest impact.
Ongoing Experience Reporting
Follow changes in customer experience over time through clear summaries of key trends, concerns, and opportunities.
Better Insights. One Clear Price.
Start understanding your customers without complicated pricing or unnecessary extras.
Includes your first business location
- ✓ Customer feedback insights
- ✓ Reputation and review monitoring
- ✓ Prioritized improvement recommendations
- ✓ Ongoing customer experience reporting
Contact us to discuss your business and service needs.
Get a Fresh Perspective on Your Customer Experience.
Request a complimentary, personally prepared CX Snapshot highlighting publicly available customer feedback, potential concerns, and opportunities worth exploring.
- ✓ A concise review of available public feedback
- ✓ Up to three potential improvement opportunities
- ✓ A summary of suggested next steps
- ✓ No subscription required to request a review
Tell Us About Your Business
Share your business name, website, and contact information.
We Review Available Feedback
We personally review relevant public customer feedback and reputation signals.
Receive Your Snapshot
Get a concise summary of findings and potential next steps for your business.
Questions? We've Got Answers.
Everything you need to know about getting started with CX Rundown.
What exactly is CX Rundown?
CX Rundown is a customer experience intelligence service designed to help businesses understand customer feedback, identify recurring concerns, and turn insights into practical improvement opportunities.
How much does CX Rundown cost?
CX Rundown starts at $299 per month for one business location. Additional locations are $99 per month each.
What information does CX Rundown review?
Depending on the service arrangement and available sources, CX Rundown can review customer feedback, online reviews, ratings, and other relevant customer experience information provided by your business. Supported sources are confirmed during setup.
Do I need technical experience?
No. CX Rundown is designed to make customer experience information easier to understand. The focus is on clear reporting and practical insights, not complicated analytics terminology.
What is the Free CX Snapshot?
The Free CX Snapshot is a complimentary, personally prepared review of available public customer feedback. It provides a concise summary of findings, up to three potential improvement opportunities, and suggested next steps. No subscription is required to request one.
Can CX Rundown support multiple locations?
Yes. The core subscription includes one business location, with additional locations available for $99 per month each. Contact us to discuss your business structure and reporting needs.
Is CX Rundown the same as CX Consulting?
No. CX Rundown focuses on customer experience insights and ongoing reporting. CX Consulting provides more hands-on strategy, training, and process improvement services. The two offerings can complement each other.
Still have questions? Contact our team →
Start Listening.
Start Improving.
Better customer experiences begin with better information. Discover what your customers are telling you and take the next step toward meaningful improvement.
Start with a free snapshot or explore ongoing customer experience support.